PLEASE READ THIS

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Please carefully read our Cancellation Policy before making an appointment.  All of our policies are designed so we may provide excellent services for our established and future clientele. We are pleased to offer 24 hour online scheduling.  By booking an appointment, you are confirming that you have read and agree to our Cancellation Policy.

Retroskin Policies

We understand that there are occasions when a client must cancel or miss an appointment due to unforeseen circumstances or a scheduling conflict beyond his or her control.  Please understand when we schedule appointments, we set aside time and professional resources to meet the individual needs of our clients.  When a client fails to show up for an appointment, or cancel the appointment without giving enough notice, our valuable time and resources are idle.  More importantly, a client service opportunity is missed.

 

ONLINE BOOKING:

A valid credit card must be provided at the time of online booking to secure your appointment. You will not be charged in advance for the service and your credit card information is not kept on file. Thank you for booking & see you soon! :)


CANCELLATION & NO-SHOW POLICY:

– NOTIFICATION GIVEN LESS THAN 24 HOURS PRIOR TO THE APPOINTMENT TIME WILL RESULT IN 50% OF THE SERVICE BEING CHARGED TO YOUR CARD.

– NO CALL/NO SHOW WILL RESULT IN 100% OF THE SERVICE BEING CHARGED TO YOUR CARD.

– If you have a Groupon, Living Social, Gift Certificate, or Pre-Paid service, failure to show up for your appointment will result in forfeit of your service/certificate.

 

ARRIVAL TIME:

We recommend that you arrive at least 10 minutes prior to your scheduled appointment. This will allow ample time to fill our a client profile necessary to tailor our treatments to your personal needs.

 

LATE ARRIVALS:

Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other clients.  Depending on your service, if you are more than 10 minutes late, we will have to reschedule your appointment and it will be considered cancelled or a no show.

 

APPOINTMENT CONFIRMATION:

As a courtesy, we will send out an email and/or text message to confirm your service appointment prior to your appointment date for your convenience.  Please ensure that we have your current email address and cellphone number on file.

 

REFUNDS:

All service & product sales are final, with no refunds.

 

CHILDREN:

Due to limited space, safety hazards and the nature of our services, children or infants are NOT allowed.  Thank you for understanding.

 

PAYMENT & GRATUITY:

Retroskin accepts cash, checks, MasterCard, Visa and Discover or gift certificates as payment.  Gratuity is not included in any of the services or packages.  The customary gratuity for a salon or spa service is 15-20 % (based on full price) at your discretion and may be left by means of credit card or cash.

 

HOURS OF OPERATION:

Hours of operation may vary and are subject to change based on availability.

 

PRICES ARE SUBJECT TO CHANGE:

We are constantly expanding our services to bring you the latest and greatest.  Prices are subject to change; please confirm prices when booking your appointment.

Retroskin is located at:

St. Lukes Health & Wellness Center

6030 South Florida Avenue • Suite 115

Lakeland, FL. 33813